Man with Van Childs Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Childs Hill provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, firm or company requesting or receiving services from us.

1.2 We, us or our means the removal and man and van service trading as Man with Van Childs Hill.

1.3 Services means removal, transport, loading, unloading, packing, and any related services we agree to provide.

1.4 Goods means the items and belongings which are the subject of our Services.

1.5 Booking means a confirmed order for Services made by the Customer and accepted by us.

1.6 Service area means the locations in which we offer our man and van and removal services, including but not limited to Childs Hill and surrounding districts.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers within our service area and, by agreement, elsewhere in the UK.

2.2 Our Services may include loading, transporting and unloading Goods, and where agreed in advance, packing, unpacking or furniture disassembly and reassembly.

2.3 Any Services provided will be limited to those set out and confirmed in the Booking. Additional services requested on the day are subject to our agreement, availability and additional charges.

2.4 We reserve the right to refuse to transport any Goods that we reasonably believe are unsafe, illegal, prohibited, or inadequately packed.

3. Booking Process

3.1 All Services must be booked in advance. Bookings may be made through the methods we make available, which may include online forms or written confirmations.

3.2 When making a Booking, you must provide accurate and complete information, including but not limited to:

(a) collection and delivery addresses;

(b) access details, including floor levels, lift availability, parking restrictions and distance from vehicle to property;

(d) any items requiring special handling, such as fragile, bulky or heavy items;

(e) your preferred date and time for the Services.

3.3 We may issue a quotation based on the information provided. Quotations are usually provided on an hourly rate, fixed price or a combination of these. Quotations are not binding until we confirm the Booking.

3.4 Your Booking is only accepted when we provide a written confirmation. At that point, a contract is formed between you and us on these Terms and Conditions.

3.5 If the information you provide is inaccurate or incomplete, we may adjust the price, change the Services or, if necessary, refuse or cancel the Booking. Any additional time, labour or transport required as a result of inaccurate information will be chargeable.

4. Pricing and Quotations

4.1 Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to applicable taxes.

4.2 Quotations are based on:

(a) the description and volume of Goods;

(b) the service area and travel distances involved;

(d) expected loading and unloading times;

(e) the date and time of the move, including weekends or public holidays.

4.3 Quotations are normally valid for a limited period from the date of issue. We may withdraw or revise a quotation at any time before accepting a Booking.

4.4 We may apply additional charges where:

(a) there are delays beyond our reasonable control, including waiting times at collection or delivery addresses;

(b) access is more difficult than stated, such as long carries, stair access, or restricted parking;

(d) the move occurs outside of agreed hours at your request.

5. Payments

5.1 Payment terms will be confirmed at the time of Booking. We may require a deposit to secure your Booking, with the balance payable on or before completion of the Services.

5.2 We may accept payment by cash, card or bank transfer, subject to the payment options then in force. You are responsible for any bank or payment charges incurred.

5.3 Where Services are charged on an hourly basis, the charging period will start from the time we arrive at the collection address or the scheduled start time, whichever is earlier, and will finish when the last item is unloaded or the agreed work is completed.

5.4 If payment is not made in full when due, we may:

(a) charge interest on overdue sums at the statutory rate;

(b) withhold Goods until payment is received in full;

6. Cancellations, Rescheduling and Delays

6.1 If you wish to cancel or reschedule your Booking, you must notify us as soon as possible.

6.2 We may apply cancellation charges as follows unless otherwise agreed in writing:

(a) cancellation more than 7 days before the service date: no cancellation fee, and any deposit may be refunded;

(b) cancellation between 7 days and 48 hours before the service date: a reasonable cancellation fee may be charged, which may include loss of deposit;

(c) cancellation less than 48 hours before the service date or failure to be available: up to 100 percent of the quoted price may be charged.

6.3 If you need to change the date or time of your Booking, we will try to accommodate your request, subject to availability. Rescheduling at short notice may be treated as a cancellation and new Booking, at our discretion.

6.4 We will use reasonable efforts to carry out the Services on the agreed date and time but cannot be held liable for delays due to circumstances beyond our reasonable control, including traffic, road closures, vehicle breakdowns, severe weather, accidents, or delays caused by third parties.

6.5 If we are unable to attend at the scheduled time due to such circumstances, we will contact you as soon as reasonably practicable to agree an alternative arrangement. Our liability in such cases will be limited to refunding any pre-paid sums for Services not provided, without further compensation.

7. Your Responsibilities

7.1 You are responsible for:

(a) ensuring that you or an authorised representative is present during collection and delivery to direct and oversee the work;

(b) securing parking arrangements and any necessary permits for our vehicle at both collection and delivery points;

(c) ensuring that Goods are properly packed, protected and labelled, unless we have expressly agreed to provide packing services;

(d) disconnecting and preparing appliances prior to the move, including fridges, freezers, washing machines and cookers;

(e) removing or securing any fixtures or fittings that could be damaged during the move;

(f) complying with any applicable laws, regulations, building rules or restrictions at the properties involved.

7.2 You must not ask our staff to do anything that is unsafe, unlawful, or outside the scope of the agreed Services.

8. Items We Do Not Accept

8.1 Unless we agree otherwise in writing, we do not transport:

(a) hazardous, flammable, explosive or toxic substances;

(b) gas cylinders or fuel containers that have not been fully drained and made safe;

(d) perishable or refrigerated goods that require special storage conditions;

(e) live animals, plants, or any living organisms;

(f) high value items such as jewellery, cash, bonds, valuable documents, or collections.

8.2 If you include any such items without our knowledge or consent, you do so at your sole risk and we accept no liability for loss, damage, or consequences arising from their presence.

9. Waste and Disposal Regulations

9.1 We operate in accordance with applicable UK waste regulations. We are not a general rubbish clearance service and only remove waste or unwanted items where this has been expressly agreed in advance.

9.2 Any waste removal or disposal service may be subject to additional charges, which will be confirmed before the work is carried out.

9.3 We will not remove hazardous or controlled waste, including but not limited to chemicals, asbestos, clinical waste, oils, paints or solvents.

9.4 Where we agree to dispose of items, we will use lawful and appropriate disposal or recycling facilities. Responsibility for ensuring that items are lawful to dispose of rests with you.

9.5 Fly-tipping or unlawful dumping is strictly prohibited. We will not accept instructions to dispose of Goods in any way that breaches UK law or local regulations.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing our Services. However, our liability is subject to the limitations set out in this section.

10.2 We will not be liable for loss or damage arising from:

(a) your failure to properly pack or protect Goods, unless we have provided packing Services;

(b) inherent defects or weaknesses in Goods, including wear and tear, age or faulty construction;

(d) electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of physical damage caused by us;

(e) items left inside furniture, drawers or cabinets which have not been emptied as advised;

(f) loss or damage not reported to us within a reasonable time, typically within 48 hours of completion of the Services.

10.3 To the fullest extent permitted by law, our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to the reasonable replacement or repair cost of the affected items, up to a maximum aggregate amount that is proportionate to the price of the Services provided.

10.4 We will not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of goodwill or any similar loss.

10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot legally be excluded.

11. Insurance

11.1 We may carry public liability or goods in transit insurance appropriate to our Services. Details of our insurance cover may be made available upon request.

11.2 You are responsible for arranging any additional insurance cover you consider necessary for your Goods, particularly for high value or fragile items.

12. Claims and Complaints

12.1 If you believe that any Goods have been lost or damaged during our Services, you must notify us as soon as reasonably practicable and provide details of the loss or damage.

12.2 You should inspect Goods upon delivery. Where possible, any visible loss or damage should be recorded before our staff leave the premises.

12.3 We may request evidence such as photographs, receipts or repair estimates to assess any claim. You must cooperate with us and any insurer in the investigation and resolution of claims.

13. Access, Parking and Property Protection

13.1 You must ensure that we have safe and reasonable access at both collection and delivery addresses, including access for our vehicle and staff.

13.2 You are responsible for obtaining any parking permissions, permits or suspension of restrictions required to allow our vehicle to park close to the property. Any fines or penalties incurred as a result of insufficient parking arrangements may be charged to you.

13.3 We will take reasonable care to avoid damage to property, including floors, walls and doors. However, you should take appropriate steps to protect carpets, flooring and fixtures where necessary.

14. Force Majeure

14.1 We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather conditions, road closures, traffic incidents, fire, flood, acts of terrorism, acts of government, strikes or lockouts.

14.2 If a force majeure event occurs, we will notify you as soon as reasonably possible and seek to agree an alternative date or solution. If performance remains impossible, either party may cancel the affected Services and any pre-paid fees for Services not provided will be refunded.

15. Privacy and Data Protection

15.1 We may collect and process personal data you provide when requesting a quotation or making a Booking, such as your name, contact details, addresses and details of the Services required.

15.2 We will handle personal data in accordance with applicable UK data protection laws and use it only for purposes connected with providing our Services, administration and legal compliance.

15.3 We will not sell your personal data to third parties. We may share your data with trusted partners or service providers where necessary to deliver the Services or comply with legal obligations.

16. Changes to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings made after the revised Terms and Conditions are published or communicated.

16.2 The Terms and Conditions in force at the time of your Booking will apply to that Booking, unless a change is required by law or regulatory authority.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with our Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

18. Severability

18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions, together with the Booking confirmation and any written variations agreed between you and us, constitute the entire agreement between the parties relating to the Services and supersede any previous agreements or understandings.

19.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms and Conditions.