Terms and Conditions for Man With Van Childshill

These Terms and Conditions set out the agreement between the customer and Man With Van Childshill for the provision of removal, transport, delivery, loading, unloading, and related van services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. The purpose of this document is to create a clear framework for a professional man with a van Childshill service, covering how bookings are made, how charges are handled, what happens if plans change, and the responsibilities of both parties.

These terms apply to all bookings, whether the service is used for house moves, office moves, single-item transport, furniture collection, or general logistics. Unless otherwise agreed in writing, the terms apply to every job carried out under the Man With Van Childshill name. The customer is responsible for ensuring that the information provided at the time of booking is accurate, complete, and up to date.

In these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer or the person making the booking. Any reference to the “service” means the transport, handling, or moving work agreed between the parties. If any part of these terms is found unlawful or unenforceable, the rest of the terms will continue to apply.

Booking Process

A booking is only confirmed once we have accepted the job details and, where requested, received any required deposit or written confirmation from the customer. A quote is based on the information supplied at the time of enquiry, including the size of the load, distance, access conditions, number of items, and any requested additional assistance. If the actual job differs materially from the details provided, the quote may be revised.

When booking a man and van Childshill service, the customer must provide accurate information about the collection and delivery addresses, access arrangements, parking restrictions, item weights, and any fragile, bulky, or hazardous items. If steps such as carrying goods up stairs, long-distance carrying, or waiting time are likely to be required, these should be disclosed in advance. Failure to provide correct information may result in delays, additional charges, or refusal to proceed with part or all of the job.

We reserve the right to refuse a booking, cancel an accepted booking, or alter the allocated vehicle or crew if the job cannot reasonably be completed as described or if carrying it out would pose a risk to safety, property, or lawful operation. The customer agrees that estimates are based on the information available at the time and that any variation in service scope may affect the final charge.

Service Standards and Customer Responsibilities

We aim to provide a reliable van and man Childshill service using reasonable care and skill. However, the customer remains responsible for preparing items appropriately for transit, unless packing or wrapping has been expressly included in the booking. This includes securing loose contents, draining or disconnecting appliances where necessary, and ensuring that items are suitable for being moved by hand or loaded into a van.

The customer must ensure that all items presented for transport are lawful to move, owned by the customer or lawfully authorised for transport, and free from dangerous substances or prohibited contents. We do not accept responsibility for verifying ownership or legality beyond what is reasonably apparent. The customer is also responsible for making sure that access routes, lifts, stairwells, and loading areas are suitable and that any required permissions for parking or building access are obtained in advance.

If the customer is not present, they must appoint an authorised person to give instructions and confirm completion where required. Any instructions given on-site by the customer or their representative will be treated as authorised. We may decline to handle items that are unsafe, excessively heavy for the available crew and equipment, or likely to cause damage during loading or unloading.

Payments, Pricing, and Additional Charges

Prices may be based on an hourly rate, fixed quote, or a combination of both, depending on the nature of the work. Where a quotation is provided, it remains valid only for the period stated in the quote or, if no period is stated, for a reasonable time subject to availability. The final price may increase if the customer requests extra stops, additional labour, waiting time, difficult access, or any work not included in the original description.

Unless otherwise agreed, payment is due on completion of the service and may be required before goods are unloaded or released. We may request a deposit for larger bookings, peak dates, or bespoke work. All deposits are normally non-refundable except where we cancel the booking or where a refund is required by law. If payment is not made on time, we may retain goods only to the extent permitted by law and may recover any outstanding sums, costs, or reasonable collection expenses.

Late changes can affect the price. For example, if the job takes longer because access is restricted, more items are presented than originally stated, or there is additional waiting time, we may apply the relevant extra charge. Any parking fees, congestion charges, tolls, disposal fees, or other external costs agreed in advance may also be added to the final invoice. The customer accepts responsibility for fees caused by inaccurate booking information.

We may accept payment by bank transfer, cash, card, or another agreed method. Where card processing or other third-party payment services are used, the customer may be subject to the provider’s own terms. Invoices should be checked promptly, and any dispute relating to a charge must be raised within a reasonable period after completion of the service. The undisputed portion of any invoice remains payable on time.

Cancellations, Rescheduling, and Delays

If the customer wishes to cancel or reschedule a booking, notice should be given as early as possible. Cancellations made sufficiently in advance may avoid charges, but short-notice cancellations may result in the loss of a deposit or a cancellation fee to cover admin time, reserved labour, and vehicle allocation. The amount of any fee may depend on the notice given and the specific nature of the booking.

We may cancel or postpone a job if weather conditions, traffic disruption, vehicle breakdown, staff illness, unsafe access, or other events beyond our reasonable control make performance impractical or unsafe. If we cancel for reasons within our control, we will aim to rearrange the service or refund any amount paid for the cancelled portion. We are not liable for indirect losses arising from cancellation, provided the cancellation is lawful and reasonable.

Liability and Damage

We will exercise reasonable care when handling items during the course of the man with van Childshill service, but liability is limited in accordance with these terms. We are not responsible for pre-existing damage, items improperly packed by the customer, or damage caused by the customer’s failure to disclose relevant information such as weak packaging, unstable furniture, or fragile contents. Customers are encouraged to inspect goods before and after transport.

Our liability for loss or damage is limited to direct loss arising from our proven negligence and, where applicable, to the amount recoverable under our insurance policy or the value of the item, whichever is lower, subject to any exclusions or limitations allowed by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not liable for delays caused by traffic, road closures, accidents, adverse weather, or events outside our reasonable control. Nor are we liable for loss of earnings, missed appointments, business interruption, or any consequential or indirect loss. The customer is responsible for backing up digital data and removing confidential material from items such as computers, phones, and storage devices before transport.

Waste, Disposal, and Regulatory Compliance

Where the service includes disposal, rubbish removal, or clearance work, the customer must disclose in advance the type and quantity of waste to be moved. The customer must not include any prohibited, hazardous, or controlled materials unless we have specifically agreed in writing and are legally permitted to handle them. This includes items such as chemicals, asbestos, clinical waste, gas bottles, pressurised containers, fuel, batteries, and electrical waste requiring special treatment.

All waste must be described accurately. The customer confirms that any waste presented for collection has been lawfully produced and that they have the authority to request its removal. We may refuse to transport or dispose of waste that is not properly described, is mixed with prohibited items, or would require specialist licensing or treatment beyond our agreed scope. Any additional fees arising from incorrect classification or unexpected disposal requirements will be charged to the customer.

The customer agrees to comply with all applicable UK waste laws and environmental rules, including duty of care obligations and any requirements relating to transfer, segregation, or documentation. Where a waste transfer note or similar record is needed, the customer must provide accurate information and cooperate with reasonable administrative requirements. We reserve the right to retain records of disposal as required by law or good practice.

Property Access, Parking, and Site Conditions

To perform a man with a van Childshill service efficiently, the customer must ensure that the property and surrounding area are accessible at the agreed time. This includes arranging parking where necessary, notifying building management if required, and making sure lifts, loading bays, and entry systems are available or authorised for use. If access is delayed or impossible due to the customer’s failure to make arrangements, additional waiting or abortive journey charges may apply.

The customer must inform us of any narrow corridors, steep stairs, restricted turning space, low ceilings, or other conditions that may affect the job. We may refuse to move items that are likely to damage the property or create an unsafe manual handling risk unless the customer accepts the associated risk and any additional safety measures we reasonably require. We may also ask the customer to assist with access arrangements where appropriate.

Any loss or damage caused by inaccurate access information, inadequate parking arrangements, or failure to secure permissions will remain the customer’s responsibility unless caused by our negligence. If our vehicle is delayed by parking enforcement or access problems linked to incorrect customer information, the customer may be charged for the resulting time and costs.

We do not guarantee completion within a specific timeframe unless a written timed service has been expressly agreed. Estimated arrival times are provided in good faith, but delays may occur due to circumstances beyond our control. Where a delay becomes significant, we will use reasonable efforts to update the customer and to continue the job as soon as practical.

Insurance, Claims, and Complaints

We maintain insurance arrangements appropriate to the nature of the service, but the availability and scope of cover may depend on the type of item, packing condition, declared value, and compliance with these terms. The customer should notify us in advance of any item of unusual value or fragility so that suitable arrangements can be considered. Unless agreed otherwise, we do not provide specialist insurance for high-value goods beyond standard service cover.

Any claim for loss or damage must be notified promptly, with reasonable evidence such as photographs, purchase details, or a description of the issue. The customer must allow us a fair opportunity to inspect the item, investigate the circumstances, and seek a practical resolution. Minor cosmetic marks, wear and tear, or damage resulting from pre-existing defects are not automatically compensable.

General Terms

If we delay in enforcing any right under these terms, that delay does not mean the right has been waived. Any variation to the agreement must be confirmed in writing or clearly agreed during the booking process. The customer may not assign the booking or transfer rights under it without our consent, although we may assign our rights to another provider if necessary for operational reasons and where lawful.

These terms, together with the quote or booking confirmation, form the entire agreement between the parties for the service provided. If any conflict arises between a written quote and these terms, the written quote will take priority only to the extent of the inconsistency. All other parts of these terms remain in force.

The headings in this document are for convenience only and do not affect interpretation. References to one gender include all genders, and references in the singular include the plural where appropriate. The service is provided on the basis that the customer has read these conditions before the work begins.

Governing Law

These terms and conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. This provision applies to all claims relating to the man with van Childshill service, including contract, tort, and statutory claims arising from the booking or performance of the service.

By proceeding with a booking, the customer confirms acceptance of these legal terms and acknowledges that the service is offered on the basis set out above. These conditions are intended to provide transparency, protect both parties, and support the safe and efficient delivery of Man With Van Childshill services in the UK.